Terms and Conditions

DataOps IT Ltd

1, Introduction and Acceptance

• These Terms and Conditions ("Terms") govern your use of services provided by DataOps IT Ltd ("Company," "we," "us," or "our"), a UK-based technology services company specializing in cloud services, database management, technical consulting, and IT support solutions.

  By engaging our services, accessing our website at https://www.dataopsit.io/, or entering into a service agreement with us, you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Company Information

DataOps IT Ltd
 Business Type: Technology Services Provider
 Primary Services: Cloud Services, Database Management, Technical Services, Consulting, Support & Maintenance
 Service Areas: United Kingdom and International
 Website: https://www.dataopsit.io/

3. Services Overview

3.1 Cloud Services

• AWS, Azure, and Google Cloud migration and management
• Multi-cloud architecture design and implementation
• Cloud optimization and cost reduction strategies
• Hybrid cloud solutions and infrastructure management

3.2 Database Services

• Database design, implementation, and optimization
• MySQL, PostgreSQL, Oracle, SQL Server, and MongoDB management
• Database migration and modernization
• Performance tuning and optimization
• 24/7 database monitoring and support

3.3 Technical Services

• System integration and network architecture
• Cybersecurity assessments and implementation
• IT audits and compliance reviews
• Software implementation and performance tuning
• Strategic technology consulting

3.4 Support & Maintenance

• 24/7 IT system monitoring
• Proactive maintenance and troubleshooting
• Rapid issue resolution and technical support
• System health checks and performance audits

3.5 Consulting Services

• Application modernization and architecture design
• Digital transformation strategy
• Legacy system transformation

Cloud-native development consulting

4. Service Agreements and Scope

4.1 Service Engagement

All services are provided under individual service agreements, statements of work (SOW), or master service agreements that specify:

• Detailed scope of services
• Deliverables and timelines
• Pricing and payment terms
• Service level agreements (SLAs)
• Specific terms and conditions

4.2 Service Level Commitments

• Database uptime guarantee: 99.9% availability
• 24/7 support response for critical issues
• Proactive monitoring and maintenance
• Regular system performance optimization

5. Client Responsibilities

5.1 Information and Access

Clients must provide:

• Accurate and complete information necessary for service delivery
• Timely access to systems, data, and personnel
• Required credentials and permissions for system access
• Feedback and approvals within agreed timeframes

5.2 Compliance and Security

Clients are responsible for:

• Ensuring compliance with applicable laws and regulations
• Providing secure access environments
• Maintaining data backup policies (where not managed by us)
• Notifying us of any security incidents or concerns

5.3 System Requirements

Clients must ensure their systems meet minimum requirements for service delivery and maintain compatible software and hardware environments.

6. Data Protection and Privacy

6.1 Data Processing

We process client data in accordance with:

• UK Data Protection Act 2018
• General Data Protection Regulation (GDPR)
• Industry-specific regulations (HIPAA for healthcare clients)
• Our Privacy Policy (available on our website)

6.2 Data Security

We implement:

• Advanced encryption for data in transit and at rest
• Multi-layered security protocols
• Regular security audits and assessments
• Compliance with industry security standards

6.3 Data Retention

Data retention periods are defined in individual service agreements and comply with applicable legal requirements and industry standards.

7. Intellectual Property

7.1 Client Data and Systems

Clients retain all rights to their data, applications, and existing intellectual property. We claim no ownership rights to client data or proprietary systems.

7.2 Our Intellectual Property

We retain all rights to:

• Our proprietary methodologies, tools, and processes
• Generic solutions and frameworks developed during service delivery
• Knowledge and experience gained (excluding client confidential information)

7.3 Work Product

Ownership of custom developments and solutions will be specified in individual service agreements.

8. Payment Terms

8.1 Pricing and Billing

• Pricing is specified in individual service agreements
• Invoices are issued monthly or as agreed in the service contract
• Payment terms are typically 30 days from invoice date
• All prices are quoted in GBP unless otherwise specified

8.2 Late Payments

Late payments may incur interest charges at the rate of 8% above the Bank of England base rate per annum.

8.3 Disputed Charges

Disputes must be raised within 30 days of invoice date. Undisputed portions remain due and payable.

9. Service Limitations and Disclaimers

9.1 Service Availability

While we strive for maximum uptime, services may be unavailable due to:

• Scheduled maintenance (with advance notice)
• Emergency repairs or security updates
• Events beyond our reasonable control (force majeure)

9.2 Third-Party Dependencies

Some services rely on third-party platforms (AWS, Azure, etc.). Service availability may be affected by third-party service disruptions.

9.3 Limitation of Liability

Our liability is limited as specified in individual service agreements, typically not exceeding the fees paid for the specific service in question.

10. Termination

10.1 Termination Rights

Either party may terminate services:

• For material breach with 30 days' written notice to cure
• For insolvency or bankruptcy
• For convenience with 60 days' written notice (unless otherwise specified)

10.2 Effect of Termination

Upon termination:

• Outstanding fees become immediately due
• We will provide reasonable assistance for data migration (may incur additional charges)
• Confidentiality obligations survive termination
• Client data will be returned or securely destroyed as requested

11. Confidentiality

We maintain strict confidentiality of all client information and implement appropriate technical and organizational measures to protect confidential data. Our confidentiality obligations survive termination of services.

12. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, cyber attacks, or other force majeure events.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of England and Wales.

13.2 Dispute Resolution

• Initial disputes should be addressed through good-faith negotiations
• If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts of England and Wales
• We encourage alternative dispute resolution methods where appropriate

14. Modifications and Updates

We may update these Terms periodically. Significant changes will be communicated to clients with reasonable advance notice. Continued use of services after changes constitutes acceptance of modified Terms.

15. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Additional Terms

16.1 Industry-Specific Compliance

For clients in regulated industries (healthcare, financial services, government), additional compliance terms may apply as specified in individual service agreements.

16.2 Service Credits

Service level agreement violations may result in service credits as specified in individual contracts.

16.3 Change Management

Changes to agreed services require written approval and may incur additional charges based on scope and complexity.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.